Return & Refund Policy – US & Canada

At Shunya Creation, all products are made-to-order and custom-printed specifically for you. Because of the on-demand nature of our production, we do not accept returns or exchanges for reasons such as change of mind, wrong size ordered, or personal preference.

That said, we stand fully behind the quality of our products and will make it right if something goes wrong on our end.

✅ Eligible Claims

We will offer a free replacement or full refund in the following cases:

  • The product arrives damaged or defective
  • You received the wrong item — wrong product, size, or design
  • There is a significant print quality issue — major misprint, incorrect design, or severe color deviation
  • The item is missing from your package
  • Your package is lost in transit (reported within the eligible window)

❌ Non-Eligible Cases

  • Wrong size selected at checkout — please use our size guide before ordering
  • Minor color variations due to monitor/screen calibration differences
  • Slight print placement variations within standard tolerance (under 0.5 inches)
  • Orders with an incorrect or incomplete shipping address provided by the customer
  • Claims raised after 30 days of confirmed delivery
  • Customer remorse or preference-based returns

📋 How to Submit a Claim

  1. Email us at shunyacreation@zohomail.in within 30 days of delivery.
  2. Use the subject line: Claim – [Your Order Number]
  3. Include clear photos or a short video showing the issue.
  4. Provide your order number, full name, and shipping address.
  5. We will review your claim and respond within 2–3 business days.

Note: Claims submitted without adequate photo or video evidence cannot be processed.

🔄 Resolution Options

  • Replacement: A new item will be produced and shipped at no additional cost.
  • Refund: If a replacement is not feasible, a full refund will be issued to your original payment method within 5–7 business days of approval.

🚫 Cancellations

Orders may be cancelled within 24 hours of placement. After that, production begins and cancellations are no longer possible. To cancel, email us immediately at shunyacreation@zohomail.in with your order number.

📦 Lost Packages

If your tracking shows no movement for more than 15 days (domestic US) or 30 days (Canada/international), please contact us. We will investigate with the carrier and offer a replacement or refund if the package is confirmed lost.

ℹ️ Consumer Rights

Nothing in this policy limits or excludes any rights you may have under applicable US federal or state law, or Canadian consumer protection legislation. If you have questions about your statutory rights, please consult your local consumer protection authority.

Questions? Reach us at shunyacreation@zohomail.in — we typically respond within 1 business day.