Return & Refund Policy – India

At Shunya Creation, every product is custom made-to-order and fulfilled through our print-on-demand partner. Please read this policy carefully before placing your order.

❌ No Returns or Exchanges

Since all products are custom-printed on demand, we do not accept returns or exchanges for:

  • Incorrect size ordered — please check our Size Guide before ordering
  • Change of mind
  • Minor colour variations due to screen calibration or fabric dye lots
  • Minor print alignment shifts (within 5mm)
  • Delay in delivery

All sales are final once production has begun.

🔄 Reprint / Refund Eligibility

We offer a reprint or refund only in the following cases:

  • ✅ Damaged item — product physically damaged during transit
  • ✅ Major print defect — severe misalignment (>1cm), incomplete print, significant smudging or bleeding
  • ✅ Wrong item delivered — incorrect design, product type, or size shipped
  • ✅ Lost in transit — confirmed non-delivery by courier

Minor variations are inherent to the custom printing process and are not considered defects. Our quality team's assessment is final.

📸 Evidence Required

All claims must be supported with:

  • Clear photos or video showing the defect
  • An unboxing video is strongly recommended — claims without visual proof may be rejected
  • The video/photos must clearly show the shipping label and the issue on the product

Claims without adequate evidence will not be processed.

⏱️ Claim Window

  • All claims must be raised within 7 days of delivery
  • Claims raised after 7 days will not be entertained
  • Delivery date is determined by courier tracking records

🔍 Resolution Process

Once your claim is received, our team will:

  • Review evidence within 2–3 business days
  • Verify against dispatch quality records
  • Offer a reprint or refund at our discretion based on the nature of the issue
  • Communicate the decision via email

Shunya Creation reserves the right to reject claims showing signs of misuse, tampering, or fraudulent intent.

💰 Refund Method

  • Approved refunds processed to the original payment method
  • UPI/Net Banking/Card: 5–7 business days after approval
  • COD orders: refund via bank transfer (NEFT) — bank details will be collected via email
  • Shipping charges are non-refundable

🚫 Fraud & Misuse Policy

We actively monitor for fraudulent claims. The following may result in permanent blacklisting of your account:

  • Fabricated or edited photo/video evidence
  • False damage or wrong-item claims
  • Repeated refund requests across orders
  • Returning a different or used item

We reserve the right to pursue legal action under applicable Indian law for fraudulent claims.

📩 How to Raise a Claim

Email shunyacreation@zohomail.in with subject: Refund/Reprint Request – [Your Order Number]

Include:

  • Order number
  • Full name and registered mobile number
  • Description of the issue
  • Photos/video of the defect and shipping label
  • For large video files: share via Google Drive or WeTransfer link

This policy is governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in Tamil Nadu, India.